If it's your first time using Runna on your Garmin device, check out this companion article to help get you started.
Compatible Garmin Devices
Firstly, please check whether your Garmin watch is compatible with Runna. Most models and versions are, but not all. All watches that support Garmin Coach will support your Runna plan. We’ve compiled a list in Does My Garmin Support Runna Workouts? which was correct at the time of writing, but please check Garmin’s website for the latest updates.
How to Fix Garmin Connection Issues
If you've encountered issues activating the Garmin connection within the Runna app's 'Connected Apps & Devices' section - either getting stuck during the authentication process or experiencing a failed connection - please try reconnecting using the following steps:
First, verify that you are logged into the correct Garmin account by checking the email under 'Profile & Privacy' in the Garmin app. If the issue persists, disconnect and reconnect Garmin in the Runna app using the correct email.
Head into the Runna app, and select your Profile (top-left)
Choose Connected Apps & Devices then scroll down to Garmin Watch
Select Garmin Connect
Select the Sync to Garmin button
Log in to your Garmin Connect account using the information you use for Garmin. Note: these may be different to your Runna login credentials.
Head into your Garmin Connect App, select your Profile in the top left-hand corner and choose Settings.
Scroll down to Connected Apps and check Runna is connected here too!
This procedure often resolves the issue and enables a successful connection with Garmin.
My Runna Workouts Have Stopped Syncing from Runna to the Garmin Connect App
If your workouts have stopped syncing to your Garmin account in the Garmin Connect App, please try switching the Garmin connection off and on again in the Runna app (Profile → Connected Apps & Devices). Provided you're signed up to Runna Premium, this should fix it.
If the issue persists, ensure you are logged into the correct Garmin account and verify permissions in the Garmin Connect app under 'Profile & Privacy'. Reconnect Garmin in the Runna app by toggling the connection off and back on.
Note: We send 2 weeks of workouts across to your Garmin Training Calendar every Monday. This is primarily to save storage space on your watch, so don't be alarmed if you are unable to see all your future workouts in there yet. Make sure that your workouts are correctly marked as skipped or completed up to the current date and that your Garmin Training Calendar aligns with the calendar week.
My Runna Workouts Have Stopped Syncing to My Garmin Watch
Sometimes your Garmin watch will stop syncing with the Garmin Connect on your mobile phone, which will prevent the latest Runna workouts from syncing to Garmin your watch. When this happens:
Open the Garmin Connect Mobile App
Tap on the Sync icon in the top right corner.
Wait for the sync to complete, then check your watch.
This will re-sync all your latest workouts to your watch. Make sure to refresh this connection after making any changes to your plan too.
Sometimes, you may find that your Runna workout for the day doesn't automatically appear when you go to start a run activity on your Garmin watch. This is often due to accidentally skipping the 'prompt', but you can always find it again in the Training Calendar on your watch:
On your Garmin watch, select Run
Tap Options
Tap Training Calendar
Choose the workout you want to complete.
How to Manually Resync Workouts from Runna to My Garmin Watch
If you accidentally skip a workout in your Runna app, or wish to redo a completed workout in Runna, you'll need to:
Open the Runna app and open the relevant workout in your plan (Plan tab)
Make sure the workout is unskipped, not ticked as completed and has no linked activities
Within a few seconds, the workout should automatically sync back to your Garmin Connect app. You can confirm this in the Runna app by checking the sync timestamp in your workout (Synced 17/05/2024 at 11:24)
Once you confirm, press the sync button (top-right) in your Garmin Connect App to refresh the Bluetooth connection between your watch and the Garmin Connect app.
This should enable you to start your workout on your Garmin Watch (Run → Options → Training Calendar → Choose the intended workout).
If the workout still isn't appearing on your watch, you’ll need to manually push the workout from your Garmin Connect App to your Garmin watch by following these steps:
Open the Garmin Connect app.
Go to More → Training & Planning → Workouts.
Find the workout in the list and tap it.
Tap the send to watch icon in the top right corner.
Tap the sync icon in the top right to refresh the Bluetooth connection between Garmin Connect and your watch.
My Completed Workouts Have Stopped Syncing from Garmin to My Runna App
If a run or multiple runs you completed on Garmin aren’t showing up in Runna, please follow these steps:
Check the run is visible on your Garmin watch. Make sure that:
Your Garmin and Runna connection is on
Garmin Connect App and Garmin Watch are both up to date
You are connected to a strong Wi-Fi network.
If it’s not showing up, try tapping the sync icon (top-right) in your Garmin Connect App. If you keep running into trouble, this is possibly a Garmin recording issue and we recommend contacting Garmin's support team directly.
If the Run is on the device but not in Runna, check when you connected your Garmin Watch to Runna, specifically whether it was set up before or after the run. Only runs recorded after the connection was set up will sync. If you connected Garmin after your run took place, it won't appear in Runna and can't be manually pulled through.
If the connection was set up before the run, we are unable to manually sync from third parties into Runna. However, we may be able to troubleshoot the issue with a sync from Strava if you have the Strava and Runna connection established and the run exists in Strava.
If the run still isn’t showing up, try the Strava Fallback.
If the run does exist in Strava and you have the Strava and Runna connection established, edit the title of the workout in Strava. This should make it re-upload to Runna.
If the run does not exist in Strava, Runna cannot backfill missed workouts from Garmin, and recovery is not possible unless the activity also exists in Strava.
Other Issues
If you have any other issues using your Garmin watch with your Runna plan, then please don’t hesitate to contact us! Please send a message detailing your issue and the steps you've taken so far to our team via the in-app Support tab in Runna.
We'll try and help as much as we can, but you may need to contact Garmin directly for support.
