All Collections
Runna app
Troubleshooting Guide for the Apple Watch
Troubleshooting Guide for the Apple Watch

Follow these steps to fix temporary issues on the Apple Watch

Tech Team avatar
Written by Tech Team
Updated over a week ago

This guide offers solutions for everyday problems, including force-closing the app on the Apple Watch, rebooting the device, and ensuring it runs the latest watchOS version.

Force-closing an App

Force-closing an App on your Apple Watch can resolve issues such as freezing or unresponsiveness. Here's how to do it:

1. While in the Runna app, press the side button until the power off screen appears.

2. Release the side button and then press and hold the Digital Crown until the app quits and you're returned to the watch face.

Rebooting the Apple Watch

Rebooting your Apple Watch can often resolve software-related issues. Here's how to reboot your Apple Watch:

1. Press and hold the side button until the power off slider appears.

2. Drag the power off slider to the right to turn off your Apple Watch.

3. Once the Apple Watch is off, press and hold the side button again until the Apple logo appears, indicating that the device is restarting.

Updating the Runna App

Ensure you have the latest version installed on your Apple Watch. The installation on the Apple Watch depends on both the Wifi and Bluetooth and sometimes the iPhone app is already installed, but the Apple Watch version hasn't finish the update yet.

After updating the app on your iPhone, the updated version should automatically sync to your Apple Watch. You can verify this by checking the Apple Watch app on your iPhone under the "My Watch" tab to ensure the app is up to date on your watch as well.

Updating the watchOS

Running the latest watchOS version ensures compatibility with the latest features and fixes. Here's how to update your Apple Watch to the latest OS version:

1. Ensure your Apple Watch is charged to at least 50% and connected to its charger.

2. On your iPhone, open the Watch app.

3. Tap on the "My Watch" tab at the bottom of the screen.

4. Select "General," then tap "Software Update."

5. If an update is available, tap "Download and Install."

6. Follow the on-screen instructions to complete the installation. Your Apple Watch will restart after the update is installed.


By following these troubleshooting strategies, you can address common issues encountered with the Runna app. If problems persist after attempting these solutions, consider reaching out to us for further assistance. Remember to stay proactive by keeping your Apple Watch up-to-date with the latest software version to ensure optimal performance and compatibility.

Did this answer your question?