If you've recently been charged incorrectly for Runna Premium, you may be eligible for a refund. All of our subscriptions are handled by Apple / Google Play and so you'll need to request a refund from them directly. However, this is a quick process and the money should be refunded back to your purchasing card.
Requesting a refund will immediately cancel your Runna Premium subscription, but don't worry all of your data will be saved and you can easily subscribe (for example to a different plan) at any point.
Requesting a refund via the Google Play store must be carried out within 48 hours of subscribing.
Request a refund through Apple
Sign in to reportaproblem.apple.com.
Tap or click "I'd like to", then choose "Request a refund".
Choose the reason why you want a refund, then choose Next.
Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.
Request a refund through Google Play
Go to play.google.com.
At the top right, click your profile icon.
Select Payments and subscriptions > Budget and order history.
Find the order that you want to return.
Select Request a refund or Report a problem.
Choose the option that describes your situation.
Complete the form and note that you'd like a refund.
You'll get a message that says 'Thank you for sharing your concerns'. You'll also receive an email with a refund decision.