Please make sure to read our support article on Using your Apple watch with Runna and getting the most out of it before trying the tips below.
Freezing or Unresponsiveness?
Force-closing apps on your Apple Watch can resolve issues such as freezing or unresponsiveness. Here's how to do it:
Whilst in the Runna app on your Apple Watch, press the side button until the power-off screen appears.
Release the side button, then press and hold the Digital Crown until the app quits and you're returned to the watch face.
Reopen the Runna app on your Apple Watch
Software Related Issues?
Rebooting your Apple Watch can often resolve software-related issues. Here's how to reboot your Apple Watch:
Press and hold the side button until the power-off slider appears.
Drag the power off-slider to the right to turn off your Apple Watch.
Once the Apple Watch is off, press and hold the side button again until the Apple logo appears and the device restarts.
App Updates
Updating the Runna App
Make sure you have the latest version of Runna installed on both your iPhone and Apple Watch. Apple Watch installs and updates rely on Wi-Fi and Bluetooth, so sometimes the iPhone app updates first and the Watch version is still finishing.
After updating Runna on your iPhone, the latest version should sync automatically to your Apple Watch. You can check this in the Apple Watch app on your iPhone under the My Watch tab to confirm Runna is up to date on your watch too.
Updating the watchOS
Running the latest version of watchOS helps ensure compatibility with the newest features and fixes. Here’s how to update your Apple Watch:
Make sure your Apple Watch is at least 50% charged and connected to its charger.
On your iPhone, open the Watch app.
Tap the My Watch tab.
Select General, then tap Software Update.
If an update is available, tap Download and Install.
Follow the on-screen steps to complete the update. Your Apple Watch will restart once installation is finished.
Health and Location Permissions.
If you’re seeing data inaccuracies on Apple Watch, the most common cause is accidentally revoking Health or Location permissions. This can prevent Runna from displaying metrics like pace and distance during a workout.
Health Permissions
To check Health permissions on your Apple Watch:
Open the Settings app on your Apple Watch
Scroll down and tap Health → Apps → Runna
Make sure all toggles are switched ON
Location Permissions
To check Location permissions on your Apple Watch:
Open the Settings app on your Apple Watch
Scroll down and tap Privacy → Location Services
Make sure Location Services is enabled and all relevant toggles are switched ON
Once you’ve double-checked everything, open the Runna app and start a Free Run to make sure everything is working as expected.
Need further support?
If you’re still having issues, please reach out via our in-app support channel and we’ll investigate further!