Occasionally, you might encounter issues with in-app animations not displaying correctly on your Android device. These animations may appear static or attempt to load but not appear at all.
There are a couple of factors that could be causing this. Here are some troubleshooting steps to help you resolve the issue:
Check your device's Accessibility Settings:
Navigate to the 'Accessibility' section in your device's Settings.
Look for a setting related to 'Advanced visual effects,' 'Animations,' or something similar.
Ensure that animations are enabled.
If animations are already enabled, try toggling this setting off and then back on.
Ensure that you are using the latest version of the app and update it if necessary.
If the issue persists, uninstall and then reinstall the app on your phone. Don't worry; you won't lose any data.
If these steps do not resolve the issue, please contact our support team. They will be happy to assist you further.