Please make sure you have read our support article on How to use your Garmin watch with Runna and get the most out of it before diagnosing sync issues.
Pairing your Garmin
If you've tried pairing your Garmin watch but your workouts aren't showing up in your Garmin Connect app (under More > Training > Workouts), try the following steps:
Check you're signed in on the same Garmin account that you paired your Runna plan with - this sounds obvious but it's a problem we regularly encounter! If you realise you've paired your workouts to the wrong account, just get in touch with us and we can unlink your accounts for you
Head to your Connect app, click on More > Training > Workouts and then pull down on the screen to refresh your workouts
If these steps don't work, just reach out to us in-app and we'll help get you set up!
Workouts stopped syncing
If your workouts have stopped syncing to your Garmin account (provided you're signed up to Premium), in your Runna app, please try going to Profile > Connected Apps & Watches and switching the Garmin connection off and on again. This should fix it - if not please get in touch and let us know.
Watch has stopped syncing
Sometimes your Garmin watch will stop syncing with your mobile phone which in turn will stop syncing up the latest workout to your watch. When this happens please open the Garmin Connect Mobile App and click on the Sync icon in the top right. This will re-sync all your latest workouts to your watch.
Troubleshooting Garmin Connection Issues
If you've activated the Garmin connection within the Runna app's 'Connect Apps' section and encounter issues—either getting stuck during the authentication process or experiencing a failed connection—please consider the following steps:
Delete the Runna app from your device.
Reinstall it.
Attempt the connection once more.
This procedure often resolves the issue, allowing for a successful connection with Garmin.
Other issues
If you have any other issues using your Garmin watch with your Runna plan then don’t hesitate to contact us. If it’s a problem using your watch, including technical issues, we’ll try and help as much as we can, but you may be required to contact Garmin directly to get support.