You may want to read our support article on How to use your Garmin watch with Runna and get the most out of it before diagnosing sync issues, as we cover setting up your Runna to Garmin connection in there!
Compatible Devices
Firstly, if you are attempting to connect your Garmin for the first time, then please check whether it is compatible! All watches that support Garmin Coach will support your Runna plan. Please check Garmin’s website for the latest list of compatible watches but we’ve compiled a list via the below article, which was correct at the time of writing.
Pairing your Garmin
If you've tried pairing your Garmin watch but your workouts aren't showing up in your Garmin Connect app (under More > Training > Workouts), try the following steps:
Check you're signed in on the same Garmin account that you paired your Runna plan with - this sounds obvious but it's a problem we regularly encounter! If you realise you've paired your workouts to the wrong account, just get in touch with us and we can unlink your accounts for you
Head to your Connect app, click on More > Training > Workouts and then pull down on the screen to refresh your workouts
If these steps don't work, just reach out to us in-app and we'll help get you set up!
Workouts stopped syncing
If your workouts have stopped syncing to your Garmin account (provided you're signed up to Premium), in your Runna app, please try going to Profile > Connected Apps & Watches and switching the Garmin connection off and on again. This should fix it - if not please get in touch and let us know.
We'll send over 2 weeks of workouts at a time to your Garmin Training Calendar, so don't be alarmed if you don't see future workouts in there yet! We do this primarily to save storage space within your watch, which can ensure it works to it's best! Each Sunday, the next 2 weeks will sync over to Garmin Connect, so you don't have to do anything! Just be sure to resync your watch via Bluetooth, to the Garmin Connect app, and these will automatically populate on your watch!
Sometimes you may find that your Runna workout for the day won't automatically appear when you go to start a run activity. In many cases, this may be due to accidentally skipping this 'prompt', so you can always head back into the Training Calendar on your watch, usually found via Start > Run > Options > Training Calendar > Choose this here. If you are completing a workout that you've manually synced from a previous week, then you should also find this similarly here.
Watch has stopped syncing
Sometimes your Garmin watch will stop syncing with your mobile phone which in turn will stop syncing up the latest workout to your watch. When this happens please open the Garmin Connect Mobile App and click on the Sync icon in the top right. This will re-sync all your latest workouts to your watch.
Troubleshooting Garmin Connection Issues
If you've activated the Garmin connection within the Runna app's 'Connect Apps' section and encounter issues—either getting stuck during the authentication process or experiencing a failed connection—please consider the following steps:
Delete the Runna app from your device.
Reinstall it.
Attempt the connection once more.
This procedure often resolves the issue, allowing for a successful connection with Garmin.
Other issues
If you have any other issues using your Garmin watch with your Runna plan then don’t hesitate to contact us. If it’s a problem using your watch, including technical issues, we’ll try and help as much as we can, but you may be required to contact Garmin directly to get support. Please send our team a message detailing your issue, and the steps you've taken so far, via the in-app Support tab in Runna! We'll be happy to help you there!