If you're having trouble syncing your Garmin across to Runna, or accessing your Runna workouts on your Garmin device, then read on for some troubleshooting advice! If it's your first time using Runna on your Garmin device, check out this companion article to help get you started.
Compatible Devices
Firstly, please check whether your Garmin watch is compatible with Runna. Most models and versions are, but not all. All watches that support Garmin Coach will support your Runna plan. Please check Garmin’s website for the latest list of compatible watches, but we’ve compiled a list in the article below which was correct at the time of writing.
Troubleshooting Garmin Connection Issues
If you've encountered issues activating the Garmin connection within the Runna app's 'Connected Apps & Devices' section - either getting stuck during the authentication process or experiencing a failed connection - please try reconnecting via the following steps:
Head into the Runna app, and select your Profile in the upper left-hand corner
Choose Connected Apps & Devices then scroll down to Garmin Watch
Select Garmin Connect
Select the Sync to Garmin button
Log in to your Garmin Connect account using the information you use for Garmin (this may be a different email to your Runna email)
Head into your Garmin Connect App and select your Profile in the top left-hand corner and choose Settings.
Scroll down to Connected Apps and check Runna is connected here too!
This procedure often resolves the issue, allowing for a successful connection with Garmin.
My workouts have stopped syncing from Runna to Garmin Connect
If your workouts have stopped syncing to your Garmin account (provided you're signed up to Premium), please try switching the Garmin connection off and on again in the Runna app. This should fix it, but if not then please get in touch and let us know!
We'll send across 2 weeks of workouts at a time to your Garmin Training Calendar, so don't be alarmed if you don't see future workouts in there yet! Primarily, this is to save storage space on your watch to ensure that it works at its best.
Every Sunday, your next 2 weeks of training will sync over to Garmin Connect automatically. Just make sure to refresh the Bluetooth connection between your watch and the Garmin Connect app after making any changes to your plan, and your workouts will automatically populate your watch!
Sometimes you may find that your Runna workout for the day doesn't automatically appear when you go to start a run activity on your watch. Sometimes, this is due to accidentally skipping the 'prompt', so you can always head back and find this workout in the Training Calendar on your watch. To do this on your watch: Start > Run > Options > Training Calendar > choose the workout you want to complete.
My workouts have stopped syncing to my watch
Sometimes your Garmin watch will stop syncing with your mobile phone, which, in turn, will stop syncing up the latest workout to your watch. When this happens please open the Garmin Connect Mobile App and click on the Sync icon in the top right. This will re-sync all your latest workouts to your watch.
How do I resync a workout from a previous week?
To complete a workout from a previous or future week, you'll need to follow the steps below.
First, please switch across to the week you want to complete in Runna. If the workout is in a future week, you'll need to mark all workouts up to that week as complete. If the workout is in the past, you'll need to untick any workouts that have been marked as complete since then.
Within five seconds, this should automatically sync back across to your Garmin Connect App. You can check this in the Runna app via the timestamp shown in the bottom image below (ie Synced 17/05/2024 at 11:24 next to the little blue triangle).
Then, resync your watch to the Garmin Connect app via Bluetooth to forward your workouts across. On your watch, check that this has worked by selecting Start > Run > Options > Training Calendar > find your intended workout here.
If this has not updated, you can add the intended workout manually by following the steps below:
My completed workouts have stopped syncing from my Garmin watch to my Runna App
This is likely due to a poor Wi-Fi signal, mobile connection, or unfortunately an issue on Garmin's side (either within your watch, a software update or their own servers). If this occurs, please check that both your Garmin Connect app and the firmware on your Garmin watch are up to date.
If this all looks okay, try connecting to a strong Wi-Fi signal and click on the Sync icon in the top right of your Garmin Connect Mobile App. If you continue to run into trouble, be sure to contact Garmin's support team.
Other Issues
If you have any other issues using your Garmin watch with your Runna plan, then please don’t hesitate to contact us! Please send a message detailing your issue and the steps you've taken so far to our team via the in-app Support tab in Runna.
We'll try and help as much as we can, but you may need to contact Garmin directly for support.
