It might sound simple, but many Strava syncing issues can be resolved by logging out of the Runna app and then logging back in. If you’re still having issues after this, please try the troubleshooting steps below.
Incorrect Strava Account Connected
A common cause of syncing issues is having the wrong Strava account connected to Runna. This can happen if you use a social login option (such as Facebook or Google), as Strava may create a new account instead of linking to your existing one.
If Runna shows that an activity has synced to Strava but you can’t see it in your Strava account, this is probably why.
How to fix it:
Go to Runna → Profile → Connected Apps & Devices
Disconnect Strava
Reconnect and make sure you sign in using the details for your active Strava account
If the Strava login screen doesn’t appear after disconnecting and reconnecting in the Runna app, try reinstalling the Runna app.
Strava Authentication Issues
Occasionally, the connection used to sync activities with Strava can become invalid and needs refreshing.
How to fix it:
Go to Runna → Profile → Connected Apps & Watches
Toggle the Strava connection OFF, then ON again
Sign in and re-authorise the connection
Once reconnected, you should be able to manually sync activities to Strava using the Sync Run button on the Activities tab in Runna.
I signed up to Runna through Strava, but my workouts aren't syncing - what do I do?
Check Strava permissions. Make sure Runna has permission to sync activities to your Strava account:
Go to Strava.com and log in.
Click your profile picture (top right) → Settings → My Apps → Runna and make sure Runna has permission to:
View your activity data
Upload activities
If Runna isn’t listed, or the permissions look incorrect: Remove Runna from Strava’s connected apps:
Open the Runna app → Profile → Connected Apps & Devices.
Reconnect Strava and re-authorise when prompted.
Confirm you’re using the correct Strava login
Double-check that the Strava account you’re logged into is the one you want your workouts to sync to.Log out and back in
If you’ve signed up with the correct Strava details, try logging out of the Runna app and logging back in again to reset the connection.
If the issue persists
If you’ve used Runna before: Complete the reset password flow so you can log in without Strava, then go to Runna → Profile → Connected Apps & Devices and disconnect and reconnect Strava.
If you’re a brand-new user: Log out of your Runna account and sign back in using the correct Strava login details.
Need more help?
Please don't hesitate to get in touch via the support channel and we will investigate your issue further!