Managing Your Runna Subscription

If you choose to subscribe to a free trial of Runna Premium, this will be handled through the Google Play Store, Apple App Store or Paddle (our web payments partner). You will need to confirm your payment details to access the trial, but you will not be charged for Runna Premium until after your free trial has ended.

Your trial will activate as soon as you've confirmed your payment details, and you will need to cancel your trial prior to the expiry date if you do not wish to be charged for a subsequent subscription.

If you choose not to start a free trial, or if you unsubscribe from Runna Premium, you’ll still have access to the Runna app - just with more limited features.

You’ll continue to get free access to Week 1 of any plan, so you can explore and find the right plan for you. You’ll also still be able to use key app features such as:

However, you won’t be able to access, record, or sync planned workouts beyond Week 1, receive coaching guidance from our Customer Support team and Premium Offers will be unavailable.

You can access the following plans free of charge, even without Runna Premium:

If you have a Monthly Runna Premium subscription, you’ll be able to view and access all workouts scheduled in the next month (4 weeks) of your plan. Any workouts beyond this timeframe will remain locked and will automatically unlock as you progress through your plan.

If you don’t want to start from Week 1, you can skip to a specific week in your plan. Once you’ve skipped to your chosen week, you’ll be able to access the four weeks following that week. Please note that you can only skip weeks once per week.

If you have an annual Runna Premium subscription, you will be able to view and access your entire training plan, including the details of every workout. Again, you can only skip weeks once per week.

To change between a Monthly and Annual subscription, you’ll need to cancel your existing subscription first. Once your current subscription cycle ends, you can then resubscribe to your preferred subscription type.

Tap the Subscription button to open your relevant App Store and manage your subscription.

You’ll need to cancel your subscription or free trial through the platform you subscribed with:

Once successfully cancelled, your subscription should show as cancelled (or similar wording) under your Runna Premium subscription.

Deleting your Runna account or uninstalling the Runna app will not cancel your subscription, and you may still be charged.

Yes! If you have a monthly subscription, you can cancel at any point and you’ll retain access for the rest of the month. If you have paid for the annual subscription, you can still cancel at any time and retain access for the remainder of the 12 month period since your billing date.

If you accidentally subscribed to Runna Premium or are having issues using the app, please reach out to our in-app Support Team. We’ll do our best to resolve your concerns and guide you through the refund process if you’d still like to proceed.

Please note: refunds are processed by the platform you subscribed through (Apple, Google, Paddle or Strava) and they are responsible for approving or denying refund requests. If your subscription was purchased on the web via Paddle, you can also request support directly via the Paddle Order Support Portal.

If you don’t cancel before your free trial ends, you’ll be charged automatically when the trial expires. You can check your renewal date via:

You can check your subscription type directly in your iPhone settings:

You’ll see a list of available plans, and the one you currently have active will be marked with a tick. If you still can't see your subscription, you may have signed up via Apple Private Relay. Please check via the following steps:

You’ll then see a list of the random email addresses created using Hide My Email, along with the apps and services they’re linked to.

If you can’t see your subscription, try restoring your purchases in the Runna app:

Please note: it may take some time for the store to sync this information. If you’re still having trouble, please contact our in-app Support Team and we’ll help!

Your billing date is managed by Apple, Google Play, or Paddle and unfortunately this can’t be adjusted. You’ll be charged on the monthly or yearly anniversary of the date you originally subscribed to Runna Premium (depending on your subscription type).

If you have any questions or need further support, please reach out to our in-app support team and we'll do our best to help!