So you’ve purchased the Strava + Runna Subscription, nice work! Now it’s time to link your accounts so you can unlock access to Runna Premium and get the most out of your training.
This article walks you through exactly how to connect your accounts, what to expect after syncing, and what to do if something goes wrong.
You’ve Bought the Joint Subscription, Now What?
After buying the Strava + Runna Subscription (via Strava’s website, iOS App Store, or Android Play Store), you’ll receive a confirmation page and email from Strava. Inside, you’ll find a special link that guides you to unlock Runna Premium.
To activate your subscription, you must connect your Runna and Strava accounts. This sync is what confirms your access, and it’s how you’ll stay connected going forward.
How to Connect Your Accounts
If You’re New to Runna
Click the link in your confirmation email.
You’ll be taken to the App Store to download the Runna app.
Once installed, create your account.
When prompted, sync with Strava to unlock Runna Premium.
If You Already Use Runna (but Haven’t Connected Strava)
Click the link from your confirmation email or success page.
Sign in to your existing Runna account.
You’ll be shown a prompt to connect your Strava account. This is what activates your Premium access.
If You’ve Already Connected Runna + Strava
Click the link in your email.
Open the Runna app (you may need to log in).
You’ll see a confirmation screen showing your Premium access is now active!
What Happens If You Disconnect Strava?
If you disconnect your Strava account from Runna at any point, you will lose access to Runna Premium.
To stay on your joint subscription, your accounts must remain connected for the full subscription period.
Troubleshooting: Can’t Connect?
If you’re having trouble syncing your accounts or Runna Premium isn’t unlocking, try the following:
Make sure your Runna app is up to date
Log out and log back into Runna
Go to Settings > Connected Apps > Strava and manually reconnect
Confirm that you’re signed into the same Strava account used at checkout
Still having issues? Reach out to our team from the Runna app via Support.
Want the Full Scoop?
Looking for more info on the subscription itself, who it’s for, and what to do if you’re already subscribed to Runna or Strava? Read the full guide to the Strava + Runna Subscription.
Happy running!