FAQS

Our most frequently asked questions about using Runna and getting the most out of your running

Dom avatarTech Team avatarSam - Senior CX avatar
7 authors23 articles
Need to pause your plan?Off sick, going on holiday, or need to pause your plan? This article has you covered!
If I miss a run, how should I make up for it?
Can I add an extra run or social run into my plan?
Will my plan work if I live in a hilly area?
Will starting a new plan mean I lose access to my old plan?
How is my target race time predicted?
I'm having issues syncing my Apple Watch, what should I do?If pace and distance are not displaying when recording a workout, or you're having other issues, check this
What is my Runna Score and how is it calculated?
Why does my treadmill data not match what I see in the Runna app?Information on how we process treadmill activity data to make them as accurate as possible
Are your plans suitable for anyone?
How do personal records work in the Runna app?
Why are my activities not syncing to Strava?Common issues and troubleshooting techniques if you're having trouble syncing activities to Strava
Smart Treadmills Compatible with the Runna AppA list of all treadmills compatible with the smart treadmill tracking feature available in the Runna app
Syncing your Fitbit Activities with RunnaBy syncing your Fitbit activities with Runna, you'll be able to see your activities within the Runna app and link them to any Runna workout.
Swapping Activities Between WeeksWe speak to hundreds of Users in our Community who ask us about swapping workouts around in their plans. Here's our advice!
FAQs about your London Marathon Race DayOne of the biggest running events in the world is fast approaching! Here are Frequently Asked Questions with our tips for London Marathon!
Inaccurate GPS Data
How to choose your training modeDefining your training mode will help us individualise and tailor your plan, and allow you to get the most out of your training.
FAQs about your Boston Marathon Race Day ๐Ÿ‡บ๐Ÿ‡ธCongratulations on qualifying for Boston!! Please see the guide on the Boston Marathon and a blog from our very own Runna Chris!
Does my Garmin support Runna workouts?Wondering if you can use your Garmin with Runna? Check out the list below!
Help! I'm having problems with my Garmin and Runna!Having trouble with your Garmin Watch connection to Runna? Here's our comprehensive troubleshooting guide!
FAQ's about your Edinburgh Race Day ๐Ÿ25th - 26th May 2024
Pre-Race Shakeout RunWondering how a pre-race shakeout run will fit with your taper, here we tell you how!