Runna App & FAQs
Your go-to guide for using the Runna app and finding quick answers to FAQs.
Need to Pause Your Plan?Off sick, going on holiday, or need to pause your plan? Look no further.
If I miss a run, how should I make up for it?
Will my plan work if I live in a hilly area?
Will starting a new plan mean I lose access to my old plan?
How is My Target Race Time Predicted?
I'm Having Issues Syncing My Apple Watch, What Should I Do?If pace and distance are not displaying when recording a workout, or you're having other issues, check this
What is My Runna Score and How is it Calculated?Your Runna Score reflects your running ability based on estimated race times. Learn how it’s calculated and what it means for your training.
Why does my treadmill data not match what I see in the Runna app?Information on how we process treadmill activity data to make them as accurate as possible
Are your plans suitable for anyone?
How do personal records work in the Runna app?
Why are my activities not syncing to Strava?Common issues and troubleshooting techniques if you're having trouble syncing activities to Strava
Smart Treadmills Compatible with the Runna AppA list of all treadmills compatible with the smart treadmill tracking feature available in the Runna app
Syncing your Fitbit Activities with RunnaBy syncing your Fitbit activities with Runna, you'll be able to see your activities within the Runna app and link them to any Runna workout.
Inaccurate GPS Data
How to choose your training modeDefining your training mode will help us individualise and tailor your plan, and allow you to get the most out of your training.
Adjusting Your Running ScheduleYour Runna plan will be personalised based on your runs per week, availability and preferred long run day - find out how adjust this.
Does my Garmin support Runna workouts?Wondering if you can use your Garmin with Runna? Check out the list below!
Using Your Garmin Watch with Runna and Getting the Most Out of ItCheck out this handy guide to using your Garmin with your Runna plan and setting it up to get the most out of your workout
Help! I'm having problems with my Garmin and Runna!Having trouble with your Garmin Watch connection to Runna? Here's our comprehensive troubleshooting guide!
Adjusting Your Estimated Current Race TimeYour estimated current pace time will impact the pace targets that are set within the app
Unsubscribing from Runna PremiumAll good things must come to an end and if you're wanted to cancel your Runna Premium subscription we'll guide you through!
Adjusting your running abilityIf you're finding the length of your runs or your weekly mileage to easy or difficult, adjust your running ability
Using Your Apple Watch With Runna and Getting the Most Out of ItCheck out this handy guide to using your Apple Watch with your Runna plan and setting it up to get the most out of your workout
Pre-Race Shakeout RunWondering if you should do a shakeout run before your race? Let's discuss.
Requesting a refundThe article below describes the process of requesting a refund!
What is 'Conversational Pace'?Here's what you need to know about running at a conversational pace AKA comfortable pace.
Using 'Record on Device' and find out how to get the most out of itWith Record on Device you can now receive live coaching, even if you don't have a smartwatch. Find out how to get the most out of it.
Record on Device - Android Battery Optimizations
Adjusting your preferred unit of measurementRunna supports Kilometers, Miles and Treadmill units of measurement. Choose the one that's right for you
What is comfortable pace?Unsure exactly what is meant by a 'comfortable' pace? Here's all you need to know.
Managing your subscription and how Runna Premium worksIn this article we'll answer FAQs on Runna Premium and how free trials, free access and subscriptions work
Using your Suunto watch with Runna and getting the most out of itCheck out this handy guide to using your Suunto with your Runna plan and setting it up to get the most out of your workout
Using 'Record on Treadmill' and how to get the most out of itWith Record on Treadmill you can easily track treadmill runs. If you have a compatible treadmill, we even set speeds and inclines for you!
Syncing Runna to your CalendarHow to sync all your Runna data to your favourite calendar application
How to set up Audio Cues in your Runna AppYour ultimate guide to receiving live coaching as you run!
Troubleshooting Guide for the Apple WatchFollow these steps to fix temporary issues on the Apple Watch
Using your COROS watch with Runna and getting the most out of itCheck out this handy guide to using your COROS with your Runna plan and setting it up to get the most out of your workout
Handling Duplicate ActivitiesLearn how Runna detects and handles duplicate activities to keep your training data accurate and organized.
How Can Reviewing Your Workouts Improve Your Training?Learn about our new workout review feature, and how this data is used in your plan
How to Use Instant WorkoutsRunna’s Instant Workouts: Personalized sessions anytime to fit your training needs
What are pace target recommendations and how do they work?
Upcoming - Revamped performance insightsNew designs for performance insights
Syncing Your Plan to Google Calendar & Scheduling WorkoutsHow to sync your Runna plan to your Google Calendar - Learn how to schedule a workout in your day.
How to Add a Holiday in the Runna AppFor North American users, this feature is called “Vacation,” but it works exactly the same way.
What is the Workout Insights feature?
How to Use and Manage your Training CalendarBuild your Runna plan and manage your training with ease using Runna’s Rearrange Workouts feature—move sessions to fit your schedule
Guide to Key Runna FeaturesGet to know important features of the Runna app, and make the most of your training experience.
How to Update my Plan Version in the Runna App to Access New FeaturesPlan Versions is a feature in the Runna app that gives you control over new updates to your training plan.
How to Connect and Manage a Wearable Device in RunnaEasily connect your Bluetooth heart rate monitor to Runna for real-time tracking and training insights.
How to use Training Preferences in the Runna AppUse Training Preferences to build the perfect plan for you—allowing you to control and tweak the plan difficulty and training volume.
Pace Insights Chart
What are Pace Insights and How do Pace Recommendations Work?
FAQs about your Tokyo Marathon Race Day 🇯🇵Please see the guide on the Tokyo Marathon 2025 below - best of luck on race day!
How to Delete Your Account and Data
Why are some of my workouts incompatible with Pace Insights?
How to Connect Your Strava + Runna Accounts Through the Joint SubscriptionHow to connect your Runna and Strava accounts after buying the Strava + Runna Subscription.
Strava + Runna Subscription GuideGet full access to Runna and Strava with one subscription — train smarter, save more, and stay connected.